Oracle Extends Premier Support for the Oracle E-Business Suite

During his keynote today at the COLLABORATE conference, Oracle President Charles Phillips announced the company has extended Premier Support for the Oracle E-Business Suite Release 11.5.10 through November 2010.

Oracle's Premier Support includes product updates; fixes and security alerts; tax, legal and regulatory requirements; certification with new third-party products and versions; upgrade scripts; major product and technology releases and technical support.

Mr. Phillips also announced that the first year of Sustaining Support for the Oracle E-Business Suite 11.5.9 will include resolution of priority one technical assistant requests. 11.5.9 users in the U.S. will also receive 1099 support for the first year of Sustaining Support.

The announcement further demon-strates Oracle's commitment to protect customer investments as part of its Applications Unlimited and Lifetime Support programs.

Oracle Lifetime Support Policy

The Oracle Lifetime Support Policy outlines support options, provides access to technical experts, enables customers to take full advantage of product enhancements and helps ensure that systems are available and secure. Comprehensive and flexible, the Oracle Lifetime Support Policy contains three stages of support:

· Premier Support provides full maintenance and support of Oracle technology and applications.

· Extended Support extends Premier Support for an additional three years on select releases for an additional fee and also includes access to upgrade to the next generation of Oracle products and technology.

· Sustaining Support provides access to major product and technology releases and technical support including access to online support tools, Oracle knowledge bases, and call center technical support for as long as customers license Oracle software

Supporting Resources

Premier Support homepage
Oracle E-Business Suite homepage
Lifetime Support Policy
Lifetime Support brochure.

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Organizations Worldwide Select Oracle for Enterprise Performance Management and Business Intelligence Initiatives

Organizations of all sizes across every industry and region are choosing Oracle's Enterprise Performance Management (EPM) and Business Intelligence (BI) software to help optimize business processes, decisions, and actions.

Some of the customers that have recently purchased components of Oracle's EPM and BI software include: Agilent Technologies; Algeco Scotsman; BAE Systems; Beckman Coulter; Brookdale Senior Living, Inc.; Bulgarian National Bank; Cox Communications; Cox Enterprises; Deutsche Bahn AG; Equality and Human Rights Commission; Gruppo Editoriale L'Espresso SpA; Hudson Advisors; Imperial College London; Moscow City Competition Policy Department; Marrazzi Group SpA; MTC-Vodafone; National Express Corporation; On Telecoms S.A.; Outback Steakhouse; RR Bowker;

TEKSTILPROMET D.D.; The Swedish Ministry of Agriculture; UK Health Protection Agency; UT Starcom; and Wegman's.

A component of Oracle Fusion Middleware, Oracle's EPM system brings together category-leading performance management applications, packaged BI applications, and BI foundation and tools into a comprehensive and integrated system for managing and optimizing performance across business functions.

The system's hot-pluggable capability helps customers to extend the value of performance management, analytic applications and BI tools across heterogeneous IT environments and incorporate critical Oracle and non-Oracle data sources as needed.

"As organizations make decisions about their EPM and BI needs, a critical area of consideration is the completeness of the solution and support for heterogeneous environments," said John Kopcke, senior vice president, Enterprise Performance Management Global Business Unit, Oracle. "Oracle's EPM and BI software offers customers a comprehensive performance management system to address the full-range of financial and operational information needs. The 'hot-pluggable' capabilities of Oracle's EPM and BI software assist to further leverage existing applications and data sources to help ensure that customers have all key information available to gain better insight, make better decisions and drive enhanced results."

Supporting Resources

About Oracle Enterprise Performance Management and Business Intelligence: http://www.oracle.com/epm

Oracle Completes Acquisition of BEA Systems

Oracle announced on April 29, 2008, that it had received approval of the European Commission and subsequently completed its acquisition of BEA Systems, Inc.

"The addition of BEA will accelerate innovation by bringing together two companies with a common vision of a modern service-oriented architecture (SOA) infrastructure," said Oracle President Charles Phillips. "Together, Oracle and BEA will provide a series of complementary and well-engineered middleware products, allowing customers to more easily build, deploy, and manage applications in a secure environment."

Oracle Kicks Off Registration for Oracle OpenWorld San Francisco 2008

Oracle announced that registration for Oracle OpenWorld San Francisco 2008 is now open. One of the world's largest events dedicated to helping enterprises understand and harness the power of information will be held September 21-25 at the Moscone Center in San Francisco.

The Keynote line up is scheduled to include industry leaders and executives from HP, Intel and Oracle among others.

The event will offer more than 1,700 educational sessions on Applications, Database, Middleware and Industries presented by Oracle product management, partners and customers.

Designed to provide an inclusive and content sharing environment, Oracle OpenWorld will integrate elements of Enterprise 2.0 using Oracle's social networking tool, schedule builder, online planner, and blogs.

A special program for developers returns this year with an extra day of sessions and hands-on-labs. Attendees will have access to two Exhibition Halls with over 450 partners featuring their latest offerings, more than 250 live product demos in the Oracle DEMOgrounds and a dynamic, thought-provoking, and interactive customer and partner breakthroughs showcased at Inside Innovation, sponsored by Intel.

Customers and partners will have the opportunity to meet and hear from their peers with more than 100 user group and SIG meetings and numerous networking functions.

Database Upgrade Companion

Upgrading the Database is a serious topic and project that our customers undertake. Understanding all of the upgrade resources that are available ensure our customer success towards the strategy of Product Lifecycle Management. Premier Support for the terminal release of 9iR2 (9.2.0.8) will expire in July 2008. The fee during the first year of Extended Support was waived. Extended Support is available until 2010. Contact your Support Renewals Representative for details and pricing.

Oracle Premier Support and the Customer Support Education team have extended their webcast sessions to now include the Database Upgrade Companion. The Database Upgrade Companion 2.0 is available on MetaLink for review, along with our extensive solution library in the Knowledge Browser under the Database Category: Installation and Upgrade & Migration topic headings.

The webcast training schedule is available on MetaLink.

Customers can access the 10g Upgrade Companion via Note 466181.1. This update includes new information about:

· Expected changes in the behavior of Oracle Database 10g Release 2 that will affect customers who upgrade

· Best practices for pre-upgrade planning, upgrade operations, and post-upgrade analysis

· Critical and Recommended patches, by platform

In addition, a much-requested feature has been added to the 10g Upgrade Companion: a printable version of the document is now available!
Please review Note 466181.1 for details.

The Database Upgrade Companion was created as a supplement to our customers to assist them in performing upgrades to 10g.

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Gaining Rapid ROI with Oracle CRM On Demand

Download an Equifax ROI Case Study from Nucleus Research to read about a real world deployment success of Oracle CRM On Demand

To promote further growth, Equifax Inc., one of the largest global consumer and commercial data institutions, needed to have a consistent global sales process and reporting structure. The company chose to deploy Oracle CRM On Demand, increasing sales and management productivity to drive greater profitability. Equifax Inc. realized a ROI of 392%.

Register for your free copy (here) of the Nucleus Research ROI Case Study and learn why deploying Oracle’s CRM On Demand was so successful for Equifax Inc. and could be for your company.

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JD Edwards World A9.1.2 Statement of Direction Now Available

Oracle's JD Edwards World entered a new age with A9.1, the Renaissance Release. As a result, JD Edwards World customers can now more confidently consider JD Edwards World as a centerpiece in their efforts to align business and IT strategies.
Fulfilling our commitment to help JD Edwards World customers protect their investment, by continuously extending and evolving JD Edwards World capabilities to deliver even more value is proven in our Statement of Direction for A9.1.2, the next step in JD Edwards World's "reawakening." Building on what was begun with A9.1, solutions for World customer needs are continuing to come to fruition in A9.1.2.

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Visit the New Best Practice Center on Oracle Technology Network

Technology leads can learn how to service-enable Oracle E-Business Suite, PeopleSoft and Siebel business services, workflows, and business components. "How-to" sessions cover technology areas such as BPEL, ESB, BAM, ADF, and WebCenter Visit the websites below and bookmark them for constant updates and Webcasts.

Best Practice Center:

E-BUSINESS SUITE

PEOPLESOFT

SIEBEL

Looking Ahead: What's Next for the Industry's First Integrated, Hot-Pluggable EPM System

At the April 2008 COLLABORATE 08 user conference, Oracle executives discussed plans for a sweeping set of enhancements for the industry's first integrated, hot-pluggable enterprise performance management (EPM) system.

Development plans span Oracle's entire range of EPM and business intelligence (BI) offerings, including technology foundation offerings.

Key enhancements are planned to include new XBRL capabilities, improved drill-back functionality, and a new profitability and cost management application.

"With Oracle's EPM system, CFOs, line-of-business managers, and IT users can align business goals with actual performance, to constantly drive better insight and business results," says Thomas Kurian, senior vice president, Oracle Server Technologies.

Profitability and Cost Management
A new profitability and cost management application is expected to comprise a significant part of the planned enhancements. It is planned to be designed so financial managers can quickly build complex, multistep allocation models using activity-based costing or other appropriate methods. Traceability maps and audit trail capability are planned to provide a new level of transparency into cost and revenue drivers.

The intended result: insight into profitability by customer, product, service, channel, brand, or any other dimension that makes sense for an organization.

Enhanced Drill-Back
Planned new capabilities in Oracle's Hyperion Financial Management are intended to support out-of-the-box drill-down capabilities by accounts, organization structures, time, and products to the Oracle E-Business Suite and PeopleSoft Enterprise General Ledger.

Enhanced XBRL Support
XBRL, an XML standard for financial reporting, is planned to enable faster access and analysis of financial statements by regulators and investors. In fact, it is expected to become an SEC filing mandate within the next few years.

The planned new XBRL Manager feature within Oracle's Hyperion Financial Reporting is planned to be designed to enable customers to attach XBRL tags to their financial statements—whether data comes from Oracle's Hyperion Financial Management, Oracle's Essbase, or Oracle's Hyperion Planning.

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Subscribe NOW to Oracle and Profit Magazines

Oracle magazine and Profit magazine helps customers stay in touch with trends in the industry and stay informed about Oracle. Profit is the executive's guide to Oracle Applications, while Oracle focuses on technology issues. Both publications offer great stories written by professional journalists. Coverage frequently includes customer and partner success stories and thought leadership trends. Both magazines also maintain robust web sites with great online content.

For more information and to subscribe click here!

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Check Out Oracle Newsletter Subscriptions

Inside news and original content you won't find anywhere else, delivered to your inbox each quarter, on Oracle applications and technology solutions.

For more information and to subscribe click here!

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Implementing or Upgrading? Key Project Milestones Quickly Approaching?

Oracle offers a number of tools and resources to help customers through key project milestones. Working together Oracle can bring heightened visibility and support to your upgrade or implementation projects. Contact your account representative to discuss go live support and value add resources!

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Users groups provide a forum to discuss, share information and learn more about Oracle's products and services. The following local groups hold regular meetings, provide training sessions and invite Oracle representatives to demonstrate new products.

Also visit the Global User Group Meeting Calendar.

REGIONAL USER GROUP MEETINGS

British Columbia Oracle Applications User Group

Victoria

May 22, 2008

Northwest PeopleSoft RUG Spring 2008 Meeting

Portland

May 28, 2008

2008 Western Canada Regional User Group (WCRUG) Conference

Vancouver

June 3-4, 2008

2008 Eastern Canada Regional User Group (ERUG) Conference

Toronto

June 19, 2008

PacRim Summer Meeting

Portland

June 19, 2008

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CONFERENCES

Healthcare Industry User Group

Orlando, Florida

June 1-4, 2008

Listen to keynotes from Oracle and Industry leaders. Learn from over 50 unique sessions focusing on Healthcare. Discover solutions at the annual HIUG vendor fair. Interact with hundreds of Healthcare professionals facing the same challenges you are.

Government Finance Officers Association

Fort Lauderdale, Florida

June 15 - 18, 2008

This year marks the 102^nd annual conference and will feature recognized leaders in the government finance profession. The conference offers more than 80 concurrent sessions and discussion groups that address current issues in government finance.

GLOBAL OHUG ANNUAL CONFERENCE

Las Vegas, NV

June 22-25

This focused event draws human resource professionals from across North America to learn about updates to—and best practices for—using PeopleSoft Enterprise and Oracle E-Business Suite HR/HCM applications.
Learn More.

Puget Sound Oracle Support Days

Bellevue, WA

July 14-18, 2008

The challenge is not the technology. The challenge is solving business problems. The solution is attending Puget Sound OracleDays 2008 hosted by the Puget Sound's regional user groups in conjunction with the Oracle Applications Users Groups. The focus is End-to-End Integration with Oracle. The focus is on solutions.

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PUBLIC SECTOR SEMINARS

Oracle is pleased to announce a new asset for customers. We have launched a series of Internet Seminars on the public sector industry pages on oracle.com at http://www.oracle.com/government.

The Internet Seminars can be accessed from the Internet Seminars tab on the right side of this and the subsidiary pages (click on the tab to expand).

The first Internet Seminars are:

· Oracle Solutions for Government

· Oracle GRC Applications Suite for Public Administrations: The Path to Strengthening Citizen Confidence

· Drowning in Your Data? Find the Answers with Enterprise Business Intelligence for the Public Sector

The Internet Seminars are intended to be brief (15 minute) introductions to a topic. Oracle plans to rollout more Internet Seminars each month. Future topics can include Oracle, customer or partner presentations.

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ADVISOR WEBCASTS

View the current Support Services Web Seminar Schedule

Oracle E-Business

Title: Drive Success Through Integrated Talent Management

July 8 10:00 a.m. (MDT)

View Summary

Oracle Server Tech

Title: Overview of the Transparent Gateway for DB2

July 16 8:00 a.m. (MDT)

View Summary

Oracle Fusion Middleware

Title: Understanding Integration of Oracle Forms in Application Server Control (EM) - US

June 4 10:00 a.m. (MDT)

View Summary

PeopleSoft Enterprise

Title: PeopleSoft Enterprise: Tuning Application Server on UNIX

May 27

10:00 a.m. (MDT)

View summary

Title: PeopleSoft Enterprise: Procurement Cards in PeopleSoft Purchasing

June 10

11:00 a.m. (MDT)

View summary

Title: PeopleSoft Enterprise: Customer Relationship Management – Understanding and Using InfoSync

July 10

10:00 a.m. (MDT)

View summary

JD Edwards EnterpriseOne

Title: JD Edwards EnterpriseOne: Using the XML Interoperability API with JDE TR 8.97

May 20

1:00 p.m. (MDT)

View summary

Title: JD Edwards EnterpriseOne: Guaranteed Real Time Events with Tools Release 8.97

May 21

10:00 a.m. (MDT)

View summary

Title: JD Edwards EnterpriseOne: User Defined Depreciation Overview and Adding New Depreciation Rule

May 22

10:00 a.m. (MDT)

View summary

Title: JD Edwards EnterpriseOne: Lead-Time and Back scheduling E1 Releases 8.10 and Above

May 28

10:00 a.m. (MDT)

View summary

Title: JD Edwards EnterpriseOne: Preparing for Australian Payroll Year-End 2008

June 2 US – June 2 Australia

7:00 p.m. (MDT) US – 11:00 a.m. Australia

View summary

Title: JD EdwardsOne: MRP Time Series versus Supply/Demand Inquiry

July 2

10:00 a.m. (MDT)

View summary

JD Edwards World

Title: JD Edwards World: Transit from Purchasing to A/P

May 20

9:00 a.m. (MDT)

View summary

Title: JDE World: Activating and Maintaining Search Type and Action Code Security

June 3

10:00 a.m. (MDT)

View summary

Title: JD Edwards World: A9.1 Language Upgrade

June 5

10:00 a.m. (MDT)

View summary

Title: JD Edwards World: Using takeoff Functionality in Homebuilder

June 17

11:00 a.m. (MDT)

View summary

ORACLE EVENTS

Visit the Oracle Events Calendar here!

May 22 – Oracle Technology Network Developer Day

Hollywood

May 22 – Oracle Corporate Finance Webcast Series

United States

May 25 – Oracle at Ontario Universities Computing Conference

Toronto

May 28 – Oracle at AMR Research Supply Chain Executive Conference

Scottsdale

May 28 – Oracle at FCM’s 71^st Annual Conference and Municipal

Quebec

Jun 3-4 – Oracle at Automotive CRM Summit 2008

Marina del Rey

Jun 3 – Oracle Sponsoring 2008 Annual Western Canada RUG Conference

Vancouver

Jun 4 – Fraud Prevention and Risk Management Featuring PwC and Oracle

United States

Jun 9 – Oracle at Realcomm 2008

San Diego

Jun 10 – Oracle at Managing Automation’s Progressive Manufacturing Summit

Las Vegas

Jun 14 – Oracle at Canadian Association of University Business Officers (CAUBO)

Winnipeg

Jun 16 – Oracle at CIO Decisions 2008

Carlsbad

Jun 18 – Oracle CRM On Demand Briefing and Colorado Rockies

Denver

Jun 22 – Oracle at OHUG 2008 Fall Conference

Las Vegas

Jun 23– Oracle at HFMA ANI 2008: The Healthcare Finance Conference

Las Vegas

Aug 2 – Oracle at ESRI International User Conference 2008

San Diego

Sep 21 – Oracle OpenWorld 2008

San Francisco

If you would like to receive future copies of this newsletter or be removed from the mail list please drop an email to brooke.wittenburg@oracle.com.

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